Refund policy

Return & Refund Policy

We want you to be happy with your Nightshaft purchase. If something is wrong, contact us and we will sort it out.

30-day returns
You can request a return within 30 days of delivery. The item must be unused and in its original condition and packaging.

How to return
1. Email us at frankocean098@outlook.com with your order number and the reason for the return.
2. We will reply with return instructions. Please do not send anything back before we confirm, as items sent without approval may not be accepted.
3. Return postage is paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items
If your order arrives damaged, defective or not as ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or refund the item at no extra cost to you.

Refunds
Once your return is received and checked, we refund the item price to your original payment method. Your bank may take several business days to show the refund. Original shipping charges, if any, are not refunded unless the return is due to our error.

Cancellations
To cancel an order, email us as soon as possible. Once an order has been sent to the carrier, it can no longer be cancelled, but you can return it under this policy.

Contact
Nightshaft
603 Rolling Hills Drive, Waterloo, Ontario, N2L 5A2, Canada
frankocean098@outlook.com